Terms & Conditions
EIRE LOTTERY is a fundraising vehicle established by The Dominican Order / St Martin Apostolate and is licensed and regulated by the District Court, Dublin.
EIRE LOTTERY is only promoted to those aged 18 or older. Nobody under the age of 18 is included in our promotional activities, may enter or can win. We are committed to responsible play.
Terms & Conditions come into effect 1st July 2019.
Please note that no rights are derived from this website. In case of a dispute, the Terms & Conditions are final.
If You need any assistance, please see Help or Contact Us. If You have any queries, please give us a call on 01 5725775 (00353 1 5725775 Intl.).
Summary of Terms & Conditions
EIRE LOTTERY is licensed by the District Court, Dublin to act as a Lottery operator.
Various different charities and good causes have associated with EIRE LOTTERY to make arrangements for draws on their behalf. Their details can be viewed on the EIRE LOTTERY website.
Tickets are sold on a monthly / Draw by Draw basis and by buying a ticket for EIRE LOTTERY You are agreeing to play in the lottery managed by EIRE LOTTERY and are governed by the Terms and Conditions set out herein.
The cost of entering one ticket in the draw taking place each month is €3. Ordinarily, our draw is carried out in and around the 13th day of each month. The maximum amount of tickets a Player can have in any one draw is 50.
At the point of signup and if a player wishes to sign up to multiple draws, players will be notified when EIRE LOTTERY will attempt to take the first payment, and thereafter the first attempt to obtain payment each month will be on or around the 2nd day of the month unless otherwise communicated. If this attempt fails, a further attempt to take payment will be on or around the 7th of each month. If two payment attempts are unsuccessful, the player must pay manually by logging into their account. Failure of manual payment, the player's subscription will be cancelled.
Only tickets for which EIRE LOTTERY has received payment prior to a draw will be entered into the draw. It is the responsibility of the Player to ensure sufficient funds are available from their nominated payment provider when EIRE LOTTERY seeks payment in advance of the draw. EIRE LOTTERY accepts no responsibility for any loss or damage caused if a ticket is not entered into a draw because it had not been paid for.
Players may cancel their subscription at any time by phoning the EIRE LOTTERY Customer Experience team on 01 5725775 (00353 1 8745465 Intl.). Termination will take effect immediately, although any funds which have already been collected (or in respect of which requests for collection have already been sent to the payment provider) are non-refundable and shall be used to purchase the relevant numbers of tickets in the upcoming draw.
Winners are selected at random by the EIRE LOTTERY draw engine software in the presence of an independent adjudicator. Monthly announcements of the winning Eire Lottery Tickets determined by these draws are made on the EIRE LOTTERY website. The Prize Draw Calendar on the EIRE LOTTERY Website sets out in advance of the draw the prizes to be won, the dates on which winning Eircodes shall be announced for the various prizes, and the particular charities benefitting from the relevant draw. Only playing Eircodes are entered into draws, guaranteeing each of the prizes advertised in advance will be won. As prescribed in the Gaming & Lotteries Act 1956-1986, the holder of an individual winning ticket or combined holders of any number of tickets cannot be awarded a prize greater than €30,000 in any one month.
1.1 The terms and conditions below shall be effective on and from 1st Sept 2019 and shall supersede any previous versions. EIRE LOTTERY (“EL”) operates as a series of monthly lotteries promoted by EL under the Gaming & Lottery Act 1956-1986 (“The Act”), each or all of which as the context requires being referred to herein as “Eire Lottery” or “EL”.
1.2 Charities may be chosen at the full discretion of The Dominican Order / St Martin Apostolate. Details of current beneficial charities are communicated to players at the beginning of their Play and are published on the Website at www.EireLottery.ie . The Charities with whom EIRE LOTTERY works will change from time to time. The current Charities can always be viewed at www.EireLottery.ie and EIRE LOTTERY will remind players of this from time to time.
1.3 Charities remain independent bodies responsible for the management of funds received from EL. We take no responsibility for the usage of these funds except to assure ourselves (to the best of our ability) that each Charity selected for inclusion is a bona fide Charity and worthy beneficiary of our support. If You have any queries about the activities of a particular Charity, please contact it directly.
1.4 The Charities identified on our website have agreed that EIRE LOTTERY, having its registered office at Gandy Place, Dublin 1 will operate Eire Lottery acting as an External Lottery Manager. EIRE LOTTERY is licensed to operate lotteries by the District Court, Dublin.
1.5 Normally one Draw will take place in a month, although EIRE LOTTERY reserves the right to amend this figure. Ordinarily the Draw is carried out on or around the 13th day of the relevant month. These Draws determine the winners of the prizes advertised on the Website in accordance with Rule 2.2. Details of the Charities benefitting from the Draws shall be published on the Website at least 1 (one) calendar week in advance of the date the relevant Draw is to take place at www.EireLottery.ie. EIRE LOTTERY reserves the right to amend the details of the Charity or dates of announcement of prizes, but such amendments will be made at least 1 (one) calendar month in advance of coming into effect.
2. PRIZE PLAN
2.1 The Prize Fund is limited by Licence / Law to a maximum pay-out of €25,000 per month.
2.2 Details of the prizes available for winners will be published at www.EireLottery.ie. From time to time, EIRE LOTTERY may offer extra cash or noncash prizes and details of these will be publicised on the Website and elsewhere.
2.3 Prizes are awarded per winning Ticket Number only. The maximum number of Ticket Numbers any person is entitled to hold in any 1 (one) Draw is 50 (Fifty).
2.4 If You have a winning Ticket Number, the cash prize You receive in respect of that Ticket Number cannot be more than the maximum amount permitted by law. As set out in the Act, the holder of an individual winning Ticket Number will not be awarded a prize greater than that which the law permits – currently €25,000 per month.
2.6 For each draw, the total value of the pot to be shared is as set out in advance of the Draw at www.EireLottery.ie.
2.6.1 An “Eircode” is the unique eircode which is, or has been, allocated by Eircode to each residential and business address.
2.6.3 a “unique identifier” is the last part of our ticket and is generated automatically by us to be appended to the players Eircode and is unique to an address and distinguishes one player from another within the same Eircode address.
2.7 Prize amounts payable in shared prizes will be rounded down to the nearest whole Euro. For example, €301.46 would be rounded down to €301.00.
2.8 Those winners of our top jackpot prize will have the opportunity to nominate a charity of their choice to receive a €1,000 donation direct from EIRE LOTTERY. This donation is separate to the player’s winnings.
2.81 In the instance, the “WINNERS CHOICE” charity may be a local or national charity but must be registered.
3. ENTERING EIRE LOTTERY
3.1 Eire Lottery can be played throughout Ireland. Draws will be made from all Eircodes in Ireland for which Tickets have been bought. The Act covers Ireland only and if your main residence is outside Ireland, you are not eligible to enter the Eire Lottery.
3.2 The only people eligible to enter EIRE LOTTERY are natural persons aged 18 years or over (please note that under age gambling is an offence) whose main residence is in Ireland. Such persons must have a payment method which can be used to make payments on a recurrent basis and which is stated on the Website to be an acceptable method of payment. If a card or other payment method expires or is no longer valid for another reason, the player may only update the subscription to an accepted payment method as stated on the Website.
3.3 You are not eligible to enter EIRE LOTTERY if at the time of the Draw you are a member of staff or immediate family of a member of staff at EIRE LOTTERY. This rule does not apply to staff members or their families of EIRE LOTTERY beneficiary Charities or Sponsors as there is no direct involvement between them and the draw process.
3.5 The person signing up with EIRE LOTTERY from whose account ticket payments are collected is recognised as the “Player” by EIRE LOTTERY and, subject to all Rules, is the only person to whom EIRE LOTTERY is liable to pay prizes won. In circumstances where the account from which the payments are collected is a joint account, the 1 (one) person who signed up with EIRE LOTTERY and who is 1 (one) of the people holding the paying joint account is the person recognised by EIRE LOTTERY as the Player and is the only person to whom EIRE LOTTERY is liable to pay prizes won in any Draw.
3.5a The only exception to Rule 3.5 will be where the Player Gifts a ticket to another person. That person must be over 18 to win and registered on www.EireLottery.ie. Where a Player Gifts a ticket to another person, that person will be presented with the winnings subject to the following terms and conditions –
3.5a.1 They are over 18 years of age and
3.5a.2 They agree to be bound by the rules of Eire Lottery and
3.5a.3 Proof of age and identification are provided to Eire Lottery.
3.5b All first prize winners (including those gifted) must participate in media and marketing opportunities at prize-giving events organised by Eire Lottery.
3.6 By buying a ticket, you agree to be bound by the Rules, any applicable provisions of the Act and any relevant regulations made from time to time. Any misrepresentation of fact as to Your eligibility to play in accordance with these Rules whether intentional or unintentional will make You ineligible to win a prize. EIRE LOTTERY will not be liable for any loss or damage (including loss of the opportunity to enter EIRE LOTTERY and/or the right to receive a prize) suffered by a Player who has not complied with the Rules. The Rules may be amended by EIRE LOTTERY from time to time. Any amended Rules will be published on the Website at least 28 (twenty eight) days in advance of taking effect. If You are not satisfied with any proposed amendments, you can cancel Your Subscription at any time in accordance with Rule 6.1 below.
3.7 Annual Subscription Purchases – players may purchase an annual subscription for an amount of tickets up to a maximum of 50 tickets per month. For each purchase of an annual ticket, the player will receive their purchased number of tickets every month if and only if their wallet has the requisite funds to pay for these tickets each month. In addition, the Player will receive one free bonus ticket (per ticket purchased) on their 6th-month purchase of continuous play and one additional ticket (per ticket purchased) on their 12th month of continuous play. If a player takes a Play Break, changes the number of tickets bought or cancels their subscription, they will not receive the bonus tickets on the 6th and 12th months of subscription – the clock starts again each time you change the purchase of tickets.
3.7a If a player is gifting an annual subscription to another person, the giftee will receive the bonus tickets as described in 3.7.
3.8 While subscription-based lotteries are widely considered to be of low risk in terms of problem gambling, individuals may wish to self-exclude themselves from taking part in EIRE LOTTERY. As such, EIRE LOTTERY operates a self-exclusion process. To self-exclude please visit our 'contact us' section of our website or email our team at info @ eirelottery .ie. Details of the self-exclusion process can be found on the Website. Requests for self-exclusion are activated immediately, although if at the point of self-exclusion a purchase has processed funds from the relevant account for the next monthly Draw (or a request to the payment provider has already been sent for collection for these upcoming monthly Draw) EIRE LOTTERY may be unable to remove the ticket(s) from that Draw. In such circumstances payment for that Draw will not be refunded, and any wins resulting from that Draw will be paid out in the normal manner.
Irrespective of the expiry of the period of self-exclusion chosen by a Player, no marketing material will be sent to them unless and until such Player has asked for, or agreed to, accept such material. If a Player chooses not to extend a period of self-exclusion, and makes any positive request to begin playing again, a minimum 24 (twenty four) hour cooling off period will be implemented before any Subscription becomes active. You should note that EIRE LOTTERY can only exclude You from EIRE LOTTERY’s own products and services. If a Player successfully manages to circumvent a self-exclusion set up with EIRE LOTTERY, EIRE LOTTERY accepts no liability in respect of any loss suffered as a result of the Player circumventing such self-exclusion. Players should play responsibly. Information on how to gamble responsibly may be found on the EIRE LOTTERY Website, or through sites such as www.problemgambling.ie/
4. HOW TO PLAY EIRE LOTTERY
4.1 Tickets can be purchased on a draw-by-draw basis or can be selected on an annual or monthly Subscription basis. The monthly cost will depend on how many tickets are selected for each draw. The price per Ticket Number for each individual Draw will always be the same for every playing Ticket Number in that individual Draw. Ticket Numbers will cost €3.00 per Ticket Number per Draw, with 1(one) Draw taking place in a typical month although EIRE LOTTERY may vary the amount of Draws in a month and/or the price per Ticket Number Per Draw by publishing details on the Website.
4.2 If You would like to apply to subscribe to EIRE LOTTERY, you can do this using the Website or the App. In each event, the Application constitutes Your authorisation of EIRE LOTTERY to collect payment for the next relevant Draw (as per Rule 4.1 above, one Draw takes place in a typical month) from the designated payment method, until this authorisation is revoked. Payments for Tickets in individual Draws will be taken from the nominated account on a monthly basis.
4.3 Collected payments from Your designated payment method in accordance with these Rules purchase the entry of the relevant Ticket Number(s) into the next relevant Draw following the collected payment. EIRE LOTTERY holds the money from such collected payments. Such funds shall be paid promptly into EIRE LOTTERY’s non-designated client money account and held.
4.4 The application for Subscription will require You to provide at least the following information:
4.4.1 The number of Tickets to be purchased for each Draw;
4.4.2 Your name, full address, eircode, email address, telephone number and date of birth. The full address specified must be Your main residence, including an eircode for an address in Ireland. You can play with an eircode which is different from Your registered address provided Your active contact details are given; and you have permission to use that Eircode (in the instances, an office/workplace). Each Eircode will be checked against the address provided and if you are a winner, your prize will be sent to the specified address limiting the ability to use a random Eircode. Proof of address will be required on claiming a prize.
4.4.3 Your valid payment details including, where appropriate, your instruction to a bank or building society to pay the Subscription by Direct Debit.
4.5 The Direct Debit Guarantee applies to all Direct Debit arrangements set up by You. You can cancel by contacting EIRE LOTTERY directly or, if You are paying by Direct Debit, at any time by writing to Your bank or building society.
4.6 EIRE LOTTERY will be entitled to verify the information provided for in Rule 4.4 in order to process Your Application, including conducting checks with the bank or building society specified in Your Application to ensure that the Direct Debit instruction has been duly authorised and including instructing credit reference and identify verification checks from reputable third parties. EIRE LOTTERY may refuse to accept Your Application for any reason.
4.7 If Your Application is accepted, EIRE LOTTERY will confirm the setup of a Subscription to You. The Advance Notice will be sent by email where You provide an email point of contact and will be issued by post to Your billing address. The confirmation will specify the names of the current charities supported, although as detailed in Rule 1.2 the charities with whom EIRE LOTTERY works can change from time to time. It will also specify the Ticket Number for each Ticket You have purchased.
4.8 You should check Your Ticket Number(s) carefully to ensure the included eircode is the correct one You want to play with, as EIRE LOTTERY accepts no liability if the Ticket Number(s) Eire Lottery ticket as advised You are playing with does not include the Eircode which You want to play with. If this Eircode is not the one You want to play with, or if You want to change Your designated playing Eircode at any point (for example when moving house, or if the authorities introduce a “new” Eircode for Your area and You would prefer to play with this rather than the “old” one) You will be responsible for contacting EIRE LOTTERY, by phone, email or in writing, to advise of this change. Any such change requested by You will only take effect when confirmed in writing by EIRE LOTTERY. EIRE LOTTERY will not be liable for any loss or damage (including the right to receive a prize) suffered by You prior to such a change being confirmed in writing by EIRE LOTTERY. EIRE LOTTERY accepts no liability for prizes lost as a result of You not complying with the above process. In circumstances where An Post or other Government Dept introduces or replaces an Eircode, the original Eircode remains valid for the purposes of these Rules, so You are responsible for notifying EIRE LOTTERY if You wish to play with the “new” Eircode, as opposed to the “old” Eircode, as the Ticket Number cannot cover both Eircode.
4.9 If You wish to amend the Ticket Number(s) notified to You in any correspondence from EIRE LOTTERY, you can request an amendment by notifying EIRE LOTTERY by telephone, email or in writing to the details set out in the Contact Address section at Rule 12.1 below. EIRE LOTTERY will make the requested amendment to Your playing Eircode as soon as reasonably possible but will not be liable for any loss or damage (including loss of the opportunity to enter Eire Lottery and/or the right to receive a prize) suffered by You until such amendment has been made by EIRE LOTTERY. Any requested amendment notified to EIRE LOTTERY will only become effective once EIRE LOTTERY has made the requested amendment. Where the requested amendment relates to the Ticket Number(s) allocated to You, the corrected Ticket Number(s) will only be valid in respect of the Draw in which the corrected Ticket Number(s) are included.
4.10 Each Ticket Number will include:
4.10.1 An Eircode, and
4.10.2 A 3 (three) digit unique number generated by EIRE LOTTERY in order to ensure Tickets within the same Eircode are associated with an individual Player. A limited number of different combinations of 3 (three) digit number is available for each Eircode.
5.1 Payments for Tickets must be received in advance of the Draw via an acceptable payment method as set out in the Website.
5.2 The Advance Notice sent to You will contain details of ticket prices, Draw dates and the Charities. At the point of sign up You will be informed when the first payment of Your Subscription will be taken, which may be immediately. It is Your responsibility to ensure that there are sufficient funds in Your nominated bank account (or available via Your chosen payment service provider) on the relevant date. If this is not the case, Your bank or payment service provider may impose a penalty charge for the collection and EIRE LOTTERY may be unable to collect payment, resulting in the relevant Ticket Number(s) not being entered into the Draw. EIRE LOTTERY is not responsible for additional transaction charges imposed onto You from Your bank or payment service provider.
5.3 EIRE LOTTERY will have no liability for:
5.3.1 any loss or damage to Subscription coupons or other written entries (including loss of mail); or
5.3.2 any act or omission of any bank or other payment service provider including chargebacks, disputes, indemnities or failures to implement Direct Debits or otherwise to act on Your instructions; in either case which prevents EIRE LOTTERY collecting a payment on the collection date.
5.4 If EIRE LOTTERY is unable to collect Your payment on the applicable collection date EIRE LOTTERY may, but has no obligation to, make up to 3 (three) further attempts to collect Your payment prior to the next Draw. No Ticket Number(s) will be entered into a Draw unless EIRE LOTTERY has received all amounts payable for the Ticket(s) relating to such Ticket Number(s) in cleared funds in advance of the Draw. EIRE LOTTERY accepts no responsibility for any loss or damage caused as a result of Ticket Number(s) not being entered in a Draw in circumstances where EIRE LOTTERY sought payment from the payment provider and the payment provider did not make payment.
5.5 Where a bank or payment services provider makes any chargeback, dispute or indemnity demand relating to any payment by You, whether current or in relation to 1 (one) or more previous Draw(s), EIRE LOTTERY may cancel or suspend Your Subscriptions with immediate effect, which will include cancelling any Tickets purchased for any upcoming Draw. In circumstances where payment has already been collected for future Draw(s) in respect of which the Ticket Number(s) will not be entered, EIRE LOTTERY shall arrange for the amount of the collected payment to be reimbursed to the paying account.
5.6 If You are unsure whether Your payment has been collected or not please contact EIRE LOTTERY as a first step. If there is a dispute regarding whether Ticket(s) have been paid for, or when such payments were made, this will be resolved by reference to the payment details included in an official statement from Your payment provider.
6. CHANGES TO SUBSCRIPTION
6.1 You can cancel Your Subscription at any time giving EIRE LOTTERY notice by contacting the Customer Experience team on 01 5725775 (00353 1 5725775 Intl.). Termination will take effect immediately although any funds which have been collected at the point of termination are non-refundable as they have already been used to purchase a Ticket Number(s) for the upcoming Draw in accordance with Rule 4.3. Any Player Funds which have not yet been collected, but in respect of which requests to the payment provider have already been sent for collection at the point of termination, shall also be non-refundable and used to purchase a Ticket Number(s) for the upcoming Draw. With effect from receipt of notice of termination, EIRE LOTTERY will not make future requests to the payment provider to make payments in respect of the Monthly Subscription.
6.2 Any change to the details provided in Your Subscription should be notified to EIRE LOTTERY by phone, email or in writing to the contact details set out at Rule 12.1 below. If You wish to change the bank or building society specified in Your Application, You will need to amend payment card details in the “My Profile” area of your account on www.EireLottery.ie. Further information about how to do this is available from EIRE LOTTERY upon request.
6.3 EIRE LOTTERY reserves the right to terminate or suspend a Monthly Subscription at any time (although this will not affect the results of any Draws which have already taken place) for example if payment has not been received in respect of the 3 (three) previous Monthly Subscriptions or if there are concerns over activities on the playing account. If a Monthly Subscription has been suspended or terminated, the relevant Ticket Number(s) will not be entered into any Draw following termination or during the period of suspension and EIRE LOTTERY has no liability for any loss or damage suffered as a result of the Ticket Number(s) not having been entered into the relevant Draw. In circumstances where EIRE LOTTERY suspends or terminates an account and payment has already been collected for a future Draw(s) in respect of which the Ticket Number(s) will not be entered, EIRE LOTTERY shall arrange for the amount of the collected payment only to be reimbursed to the paying account.
7. DRAWS & PRIZES
7.1 Before the date of each Draw, EIRE LOTTERY will publish a Prize Draw Calendar on the Website providing You with the following information:
7.1.1 The dates on which results of the Draw will be announced;
7.1.2 Details of the prizes available in the Draw; and
7.1.3 The name of the Charities benefitting from the Draw.
7.2 In each Draw, winners will be selected at random by EIRE LOTTERY’s certified Draw engine software.
7.3 Each Draw will be conducted by the Designated Officer in the presence of an independent adjudicator. The Designated Officer and the independent adjudicator will document the information for the Charity and to enable reporting to the relevant authority.
7.4 If the Designated Officer or the independent adjudicator observes or suspects any irregularity or failure in the procedure then the Draw will be declared null and void and a new Draw will take place.
7.5 Only those Ticket Numbers for which payment has been received for a particular Draw are eligible to take part in that Draw. In the event of an error in announcement of winning Eircode(s) and/ or Ticket Numbers the Designated Officer will be responsible for confirming the correct Eircode(s) and/or Ticket Numbers, and EIRE LOTTERY shall not be liable to give prizes in respect of Eircode(s) and/or Ticket Numbers incorrectly announced as winning Eircode(s) and/or Ticket Numbers.
7.6 The Designated Officer will determine the sequence of the prizes being drawn.
7.7 The winning Eircode(s) for each valid Draw will be published on the Website on a monthly basis in accordance with the scheduled announcement of winning Eircodes as set out in advance of the Draw on the Website and may also be publicised in any other manner determined by EIRE LOTTERY from time to time. The date of any announcement of Draw results might not be the actual date on which the Draw was conducted. The following information will be published in relation to each valid Draw:
7.7.1 Partial winning Eircode(s) – in order to protect the privacy of the winners, the winning Eire Lottery Tickets will be anonymised; and
7.7.2 The amounts or category (e.g. vehicle) of each prize awarded to the winning Players. EIRE LOTTERY will attempt to contact all winners of more than €3,000, and all winners of non-monetary prizes, to inform them of their win.
7.8 The results of any Draw published on the Website or by any other means (including directly communicated to the Player) will be for information purposes only. Prizes shall only be awarded to the winning Eircode(s) and/or Ticket Number(s) recorded by the Designated Officer and the independent adjudicator under Rule 7.3. While EIRE LOTTERY shall use its best endeavours to ensure the accuracy of published Draw results the outcome of each Draw shall be determined by the Designated Officer and the independent adjudicator under Rule 7.3 and EIRE LOTTERY shall not incur any liability to pay prizes based on publication of a result not recorded by the Designated Officer and independent adjudicator.
7.9 EIRE LOTTERY reserves the right to withhold payment of any prize until it is entirely satisfied that:
7.9.1 The person claiming such prize is validly registered in EIRE LOTTERY’s records against the winning Eircode(s) and/or Ticket Number(s) and has fully complied with the Rules;
7.9.2 All amounts due for the Tickets associated with the winning Ticket Number(s) have been paid;
7.9.3 The identity of the winning Player and his or her entitlement to collect the prize has been established to EIRE LOTTERY’s satisfaction (in particular, EIRE LOTTERY reserves the right to request documentary proof of identity and to withhold payment until entirely satisfied appropriate proof of identity has been provided); and
7.9.4 EIRE LOTTERY will require proof of age to be produced before paying out any prize. Prizes will not be paid to those found to be under 18 years old. Such withheld prizes will be then transferred to the nominated charities for that month.
7.10 Without prejudice to the above, EIRE LOTTERY reserves the right to withhold payment of any prizes if it reasonably suspects the occurrence of fraud in relation to any Draw(s).
7.11 EIRE LOTTERY may, at its absolute discretion, pay out a prize to a person whom it is satisfied is the duly authorised representative of a Player acting under a lawfully executed Power of Attorney or other equivalent authorisation.
7.12 Prize monies will be paid out as follows:
7.12.2 EIRE LOTTERY’s Customer Experience team will contact winners of prizes of €2,000 or more to advise them of the prize won and make arrangements for payment and marketing opportunities.
7.14 While EIRE LOTTERY will do everything possible to identify and pay prizes to winning players, any cash prizes which EIRE LOTTERY has been unable to pay because it does not have the correct bank or building society details and which have not been claimed within 6 (six) months after the date of the relevant Draw, will be void and EIRE LOTTERY shall arrange for the relevant prize to be transferred to the Charity associated with the relevant Draw(s). EIRE LOTTERY will have no liability for any loss or damage suffered in relation to a failure to claim a prize in accordance with this Rule.
7.15 Either before the relevant Draw or afterwards, EIRE LOTTERY may elect (in its absolute discretion) subject to complying with these Rules to allocate more than 1 (one) prize to a winning Ticket Number.
7.16 If You win a non-cash prize advertised by EIRE LOTTERY (e.g. a car or holiday) You are not entitled to a cash equivalent.
7.17 Prize claims must be made within 6 (six) months of the publication by EIRE LOTTERY of the results of the relevant Draw and will not be accepted by EIRE LOTTERY after this time, unless such a claim relates to a prize which EIRE LOTTERY has been unable to pay in the circumstances set out in Rule 7.9.
7.18 Where Tickets purchased by any deceased Player win a prize, the prize will be treated as an asset of the deceased Player’s estate and made over to the Player’s personal representatives or executors entitled to collect it on the Player’s behalf once EIRE LOTTERY is satisfied such persons are in fact the personal representatives or executives of a deceased Player. EIRE LOTTERY reserves the right to request documentary proof that a person is a personal representative or executor of a deceased Player.
8.2 EIRE LOTTERY may request information to confirm Your identity (such as copies of a passport, utility bill or driving licence) at any point when You have submitted an Application or hold a live Subscription with EIRE LOTTERY. This may include requesting such documentation on sign up, or when You win a prize. Where such confirmation of identity is requested, EIRE LOTTERY shall not be liable to make payment in respect of any prize until satisfied by the documentation produced (whether or not You still hold a live subscription).
9.1 Subject to Rule 9.3, neither EIRE LOTTERY nor any of the Charities associated with any Draw will be liable to You for any loss or damage suffered by You arising from:
9.1.1 Any delays or failures in the postal service or other delivery methods used by EIRE LOTTERY or You from time to time; or
9.1.2 Any delays or failures in any system used by EIRE LOTTERY or You to transmit emails to the other; or
9.1.3 Any failure in the computer program or other method used by EIRE LOTTERY from time to time to generate winning Ticket Number(s); or
9.1.4 Any delays or failures in the banking system used to transmit payments between EIRE LOTTERY and You (or vice versa); or
9.1.5 Any refusal by EIRE LOTTERY to accept an application for a Subscription or the termination or suspension by EIRE LOTTERY of an existing Subscription; or
9.1.6 The selection of alternative Eircode(s) under Rule 4.8; or
9.1.7 Any event beyond the reasonable control of EIRE LOTTERY.
9.2 Neither EIRE LOTTERY nor any of the associated Charity associated with any Draw from time to time will be liable to You in contract, tort, negligence or otherwise for any indirect or consequential loss suffered by You in relation to participation in EIRE LOTTERY (including any loss of an opportunity to enter EIRE LOTTERY and/or the chance of winning a prize).
10. MAKING A COMPLAINT
10.1 EIRE LOTTERY’s Complaints Procedure aims to ensure that any given issue a Player may have regarding the lottery is dealt with promptly and in confidence. EIRE LOTTERY’s Complaints Procedure is without prejudice to Players’ legal rights. The Complaints Procedure applies to any Complaints raised by Players.
Any Complaints by a Player may be by phone, email or writing to the contact details set out in Rule 12.1 below. Complaints may be raised via third party intermediaries/support tools. If it seems a Player wishes to complain through social media, they may be redirected to the Complaints Procedure. It is necessary to make any Complaint relating to a particular Draw (or incident) within 6 (six) months from the date of the relevant Draw (or incident) and records of complaints will be kept by EIRE LOTTERY for 7 (seven) years from the date the Complaint is resolved. Any Complaint not resolved at the point of first contact with EIRE LOTTERY within 2 (two) Working Days of receipt by EIRE LOTTERY shall enter the formal Complaints Procedure as set out below. (If You are a non-player, complaints must be submitted in writing to Customer Experience, Eire Lottery, Granby Place, Dublin 1.
10.2 The formal Complaints Procedure consists of 3 (three) stages:
10.2.1 Stage 1 — A EIRE LOTTERY member of staff shall investigate the Complaint and respond to the Player within 5 (five) Working Days of the Complaint entering the formal Complaints Procedure.
10.2.2 Stage 2 — If the Complaint is not resolved at Stage 1, the EIRE LOTTERY member of staff will escalate the Complaint to a more senior EIRE LOTTERY representative. The senior EIRE LOTTERY representative will investigate the Complaint and endeavour to respond to the Player within 5 (five) Working Days of the Complaint having been escalated to Stage 2. In circumstances where investigation of the Complaint is likely to take longer than 5 (five) Working Days, EIRE LOTTERY will notify the complainant advising of the proposed timescales and next steps, aiming to resolve the Complaint at Stage 2 within a maximum of 20 (twenty) Working Days of the Complaint having been escalated to Stage 2.
10.2.3 Stage 3 — If the Complaint is not resolved at Stage 2, it will be referred to a senior manager at Eire Lottery, who will endeavour to respond within 5 (five) Working Days of the Complaint having been escalated to Stage 3. If appropriate, the Complaint will also be notified to the relevant Charity participating in the relevant Draw(s). Subject to Rule 10.3, it shall take no longer than 8 (eight) weeks from receipt of the Complaint to conclude stages 1-3.
10.3 The 8 (eight) week timeframe set out in Rule 10.2 above shall include a “stop the clock” provision. If the Player fails to respond to a reasonable request for information from EIRE LOTTERY within seven days of the request from EIRE LOTTERY, the clock on the 8 (eight) week timeframe will stop and will only restart on the date that the requested information is received by EIRE LOTTERY from the Player.
10.4 If the Complaint remains unresolved 8 (eight) weeks after receipt by EIRE LOTTERY (taking account any time that the “clock” on the time period may have been paused in accordance with Rule 10.3 above), or if the Player and EIRE LOTTERY reach a deadlock or final position in less than 8 (eight) weeks, EIRE LOTTERY shall write to the Player to explain the final decision, that it is the end of the complaints process and that the Player can ask for the Complaint to be referred to alternative dispute resolution in terms of Rule 10.5.
10.5 Alternative Dispute Resolution: In circumstances where EIRE LOTTERY, has further to Rule 10.4 above, written to the Player explaining the final decision and that this is the end of the complaints process the Player may require that EIRE LOTTERY submit to alternative dispute resolution with Solicitors without the Player requiring to contribute to the cost of their services. EIRE LOTTERY will abide by the decision or recommendations of the relevant alternative dispute resolution provider.
11.1 The Rules and all matters arising from or connected with them are governed by Irish & European law. Subject to Rule 10, the courts of Ireland will have jurisdiction to settle any dispute arising from or connected with the Rules.
12. CONTACT ADDRESSES
12.1 Comments, questions or complaints should be sent to the contact details below: Tel: 01 572 5775, firstname.lastname@example.org or Post to Eire Lottery, Granby Place, Dublin 1.
13.1 EIRE LOTTERY has implemented measures to ensure that Player Funds are held in a separate non-designated client account which is separate from EIRE LOTTERY’s other banking facilities to ensure that, in the event of EIRE LOTTERY ceasing to trade, Player Funds do not form part of its assets and will be protected. This means that steps have been taken to protect Player Funds but there is no absolute guarantee that they will be repaid if EIRE LOTTERY should at any time become insolvent.
The following words, when used in the Rules, have the following meanings: “Act” The Gaming & Lottery Act 1986, as amended from time to time; “Advance Notice” The letter or email referred to in Rules 4.7 and 5.2; “Application” An application to register with EIRE LOTTERY for a Monthly Subscription to Eire Lottery; “Complaint” an expression of dissatisfaction, whether spoken or written, about any aspect of the way EIRE LOTTERY conducts its licensed activities; “Complaints Procedure” the procedure set out in Rule 10 which EIRE LOTTERY follows on receipt of a Complaint; “Designated Officer” is the EIRE LOTTERY employee designated to conduct Draws; “Draw” The process by which winning Ticket Number(s) are selected by EIRE LOTTERY, as described further in Rule 7; “Monthly Subscription” A subscription to be entered into all relevant Draws taking place in a calendar month; “Eire Lottery” One or all of the series of subscription-based Lotteries promoted and managed by EIRE LOTTERY; “Player” Each person who purchases a Ticket or Tickets; “Player Funds” Any amounts held to a Player’s credit including unpaid prize funds and (in the event EIRE LOTTERY ever operates such a scheme) any other bonuses or credits which may be credited to a Player from time to time; “Rules” The rules of Eire Lottery set out in these terms and conditions, as amended by EIRE LOTTERY from time to time; “Subscription” An arrangement permitting the purchasing of Tickets on an on-going basis resulting in an entitlement to enter 1 (one) or more Draws in Eire Lottery, which will continue on a rolling basis until terminated by You or EIRE LOTTERY; “Ticket” The paid-up entitlement to be entered into Draws in a lottery in accordance with the Rules; “Ticket Number” The number which uniquely identifies a Ticket, and which is entered into each relevant Draw, as described further in Rule 4.10; “You” A Player who has bought a valid ticket(s) for 1 (one) or more EIRE LOTTERY Draws; “Website” www.eirelottery.ie ; and “Working Day” Monday to Friday excluding any public holiday in Ireland.